Shipping policy

# Shipping Policy
**Last updated:** [DATA DE HOJE]

Thank you for shopping with NewMotivo. This policy explains how we process, ship, and deliver your order.

## 1. Order Processing Time
Orders are processed within 1–2 business days of purchase (Monday to Friday, excluding UK bank holidays). You will receive a confirmation email once your order has been placed, and a separate email with tracking information once it has shipped.

## 2. Shipping Origin
NewMotivo works with international fulfilment partners. Your order may be shipped directly from our supplier's warehouse outside the UK. This allows us to offer competitive pricing, and it means delivery times are slightly longer than next-day domestic couriers.

## 3. Estimated Delivery Times
Delivery times vary by product, based on the fulfilment location and shipping method used for that specific item. All estimates are in business days (Monday to Friday, excluding UK bank holidays). As a general guide:

| Delivery estimate | Applies to |
|---|---|
| 4–11 business days | Most items (car mounts, chargers, cleaning tools, accessories) |
| Up to 20 business days | Select items, including our Nano Ceramic Coating kit |

Some products (such as our Nano Ceramic Coating) are shipped via a slower method due to standard transport regulations for the type of product. This may result in a longer delivery window than our other items. The exact estimated delivery window is shown on each product page at checkout.

Delivery times are estimates only and are not guaranteed, as they can be affected by customs processing, courier network conditions, or high demand periods.

## 4. Shipping Costs
- Standard shipping: £2.99
- Free shipping on all orders over £20

Shipping costs are calculated automatically at checkout based on your order value.

## 5. Taxes and Duties
For most orders under £135 shipped to the United Kingdom, applicable taxes are handled as part of the checkout and delivery process, and you should not be charged an additional fee by the courier on delivery. If you are contacted by a courier requesting additional payment before delivery, please contact us at support@newmotivo.com before paying, so we can look into it on your behalf.

## 6. Tracking Your Order
Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to update after dispatch.

## 7. Delays
While we work with reliable fulfilment partners, delays can occasionally occur due to customs clearance, weather, or courier disruptions. If your order has not arrived within the estimated window, please contact us at support@newmotivo.com and we will investigate with our carrier. If your order is significantly delayed beyond the estimated delivery window, you have the right to treat the contract as at an end and request a full refund, in accordance with the Consumer Rights Act 2015.

## 8. Lost or Missing Parcels
If your tracking shows delivery but you have not received your parcel, please contact us within 14 days so we can open an investigation with the courier.

## 9. Incorrect Address
Please double-check your shipping address at checkout. NewMotivo is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you need to correct an address, contact us as soon as possible after placing your order — we cannot guarantee changes once an order has been dispatched.

## 10. Contact Us
Questions about your shipment? Contact us at support@newmotivo.com.

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*This Shipping Policy should be read together with our [Terms & Conditions] and [Refund & Returns Policy], which explains your right to cancel an order under the UK Consumer Contracts Regulations 2013.*