Terms of service

Terms & Conditions
Last updated: [01/08/2026]
Please read these Terms & Conditions ("Terms") carefully before using the newmotivo.com website (the "Site") or placing an order. By using the Site or placing an order, you agree to be bound by these Terms.
1. Who We Are
This Site is operated by:
Gabriel Caetano Lima, trading as NewMotivo
Rua Belarmino Ribeiro, Nº 23
Simões Filho, Bahia, 43716-465
Brazil
Contact: support@newmotivo.com
NewMotivo is an independent online retailer and is not affiliated with, endorsed by, or officially connected to any vehicle manufacturer or brand referenced on this Site.
2. Eligibility
By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.
3. Products & Pricing
We make reasonable efforts to display product images, descriptions, and prices accurately. Colours and appearance may vary slightly depending on your screen.
All prices are displayed in GBP (£) and, where applicable, are inclusive of UK VAT charged at checkout in accordance with UK low-value consignment rules.
We reserve the right to correct pricing or listing errors at any time before an order is dispatched. If an error is found after you've ordered, we will contact you to confirm whether you'd like to proceed at the correct price or cancel for a full refund.
Product availability is not guaranteed until your order is confirmed by email.
4. Orders & Payment
Placing an order constitutes an offer to purchase, which we may accept or decline.
Payment is processed securely through our third-party payment provider(s) at the time of order. We do not store your full card details.
We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, pricing errors, or stock issues, in which case any payment taken will be refunded in full.
5. Shipping & Delivery
Shipping costs, timeframes, and delivery terms are set out in our [Shipping Policy], which forms part of these Terms.
6. Cancellations, Returns & Refunds
Your right to cancel your order, return items, and receive a refund is set out in our [Refund & Returns Policy], which forms part of these Terms and reflects your statutory rights under the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
7. Intellectual Property
All content on this Site — including text, graphics, logos, and images — is owned by or licensed to NewMotivo and may not be copied, reproduced, or used without prior written permission, except for personal, non-commercial use.
8. Acceptable Use
You agree not to use the Site to:
Violate any applicable law or regulation
Attempt to gain unauthorised access to the Site or its systems
Submit false, fraudulent, or malicious orders
We reserve the right to suspend or terminate access to the Site for any user who breaches these Terms.
9. Limitation of Liability
To the extent permitted by law, NewMotivo is not liable for any indirect, incidental, or consequential loss arising from your use of the Site or your purchase of products, except where such liability cannot be excluded under UK consumer protection law (including liability for death, personal injury, or fraud). Nothing in these Terms affects your statutory rights as a consumer.
10. Product Use & Disclaimer
Our products are intended for general automotive care and cosmetic use. Always read and follow any instructions included with the product. NewMotivo is not liable for damage resulting from misuse, improper application, or failure to follow provided instructions.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any linked third-party site.
12. Changes to These Terms
We may update these Terms from time to time. The version in effect at the time you place an order will apply to that order. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.
13. Governing Law
As NewMotivo sells to consumers in the United Kingdom, these Terms are governed by the laws of England and Wales, and UK consumers retain the full protection of applicable UK consumer protection legislation regardless of where NewMotivo is based. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
Questions about these Terms? Contact us at support@newmotivo.com.